shipping policy – MushroomCoffee.Shop

Thank you for choosing mushroomcoffee.shop for your premium mushroom coffee! We are committed to ensuring your order is processed efficiently and delivered to you in a timely manner. Please read our shipping policy carefully to understand our procedures and your options.

Processing Time:

Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays) after payment confirmation.
During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.
You will receive an email notification with tracking information once your order has shipped.

Shipping Methods and Estimated Delivery Times:
We offer the following shipping methods. Please note that the delivery times provided are estimates and are not guaranteed. Delivery times may vary depending on your location, the specific shipping carrier, and unforeseen circumstances.

Standard Shipping: Estimated delivery within 3-7 business days after shipment.
Expedited Shipping: Estimated delivery within 2-4 business days after shipment. (This option may not be available for all locations or products.)

Shipping Rates:
Shipping rates are calculated based on the weight of your order and your shipping destination. You will be able to view the available shipping options and their corresponding costs at checkout before completing your purchase. We may occasionally offer free shipping promotions for orders meeting certain criteria. Please check our website or promotional emails for details.
Shipping Destinations:

We currently ship to addresses within the United States.
We are actively exploring international shipping options and will update our policy if and when those become available. Please check back periodically for updates.

Order Tracking:
Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier’s website where you can track the progress of your shipment. Please allow up to 24 hours for the tracking information to become available.
Shipping Delays and Issues:

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or incorrect address information provided by the customer may occasionally cause delays.
mushroomcoffee.shop is not responsible for delays caused by the shipping carrier. However, if you experience a significant delay or have any issues with your shipment, please contact our customer support team at [Your Customer Support Email Address] or [Your Phone Number] and we will do our best to assist you in resolving the issue.

Incorrect Shipping Addresses:

It is the customer’s responsibility to provide accurate and complete shipping information at the time of purchase.
If you provide an incorrect or incomplete shipping address, your package may be delayed, returned to sender, or delivered to the wrong address.
mushroomcoffee.shop is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges to resend the package.

Lost or Damaged Packages:

If your package is lost or arrives damaged, please contact our customer support team at admin@mushroomcoffee.shop within 5 days of the expected delivery date or the date of receipt.
Please provide your order number, a description of the issue, and any supporting documentation (e.g., photos of the damage).
We will work with the shipping carrier to investigate the issue and determine the appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Email: admin@mushroomcoffee.shop